16 September 2026
Heard In AI

Tag

Customer support

Articles about Customer support from podcasts, articles and papers, with links to the original sources.

Box's Aaron Levie expects open-weight tokens and closed-model revenue to grow together

On Training Data, Box CEO Aaron Levie describes how his customers actually pick models: a default for asking questions of their files, and hard-nosed accuracy evaluations for the high-volume extraction work where most tokens are spent. He endorses Decagon founder Jesse Zhang's argument that mature workflows migrate to open-weight models, and explains why the big labs' revenue and open-weight token volume can climb at the same time.

7 min read

The weak point in Friedberg's AI jobs optimism: workers have to choose to move

On The Diary of a CEO, investor David Friedberg argued that AI grows companies rather than shrinking payrolls, using a painter commanding five robots as his image. Pressed on entry-level hiring, Klarna's staffing numbers and a Stanford payroll study, he named the assumption he thinks could be wrong: that displaced people will see an opportunity and take it.

10 min read